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The Tension Kept Building on the Ground

As responders worked to manage the situation, the transcript shows preparations being made in case passengers needed to get off the plane without a gate.

At 3:19, one person says, “We can get a sand truck if you need them to get off the plane.” Just moments later came the response: “Okay, yeah, yeah, do that just in case they want to come off.”

Even then, the crew seemed to prefer waiting rather than rushing into an evacuation. The ground crew later messaged the aircraft at 3:35 to explain that the ramp lacked an available gate. The dispatcher added that they were contacting the Port Authority to find an alternative solution.